Refund Policy

Our "terms & conditions" are taken very seriously and will not be waived for any reason. If you place an order, you will have to agree to it which includes our return policy. This is required, meaning you won't be able to place your order until you agree to our specifications during the checkout process. *Most people know how to color Chinese virgin hair but don't have experience with real temple raw hair. If you don't agree to our "terms & conditions" you won't be able to purchase the hair.

No refund will be given, only exchange within 7 business days if there is a defect in the hair extensions only for online shipping orders because the client has not had a chance to see hair before ordering. Also, if any hair products (e.g. hair spray, dye, conditioner, etc.) are placed on them or if they are styled or heat-treated in any way, they will not qualify for an exchange. The hair extensions must remain in their original, brand new condition. We have various ways to determine if the hair extensions have been worn. If this is the case, they can't be returned for health and legal reasons. All sales are final for in person purchases because we allow you to open your hair extensions packaging and fully inspect them to make sure that you are completely satisfied with your purchase before you decide if you want to keep your hair extensions.

If you decide that you would like an exchange, you must contact us by email at within 7 business days of receiving your package. This email will serve as proof that you contacted us within the required time-frame. Exceptions cannot be made unless you contact us by email prior to placing your order to make special arrangements.

You can also call or text our USA office @7062960454 or 7063528643. You can also come visit our Head Office Dr. RAJU'S HAIR & FACTORY 3701 Atlanta Suite #11 30606 in Athens GA, USA. When we receive your exchange request, a representative will confirm whether or not you qualify for an exchange. There will be a 7 business day refund process and you can mail or physically return back to us once we send you exchange instructions. The postage date will serve as evidence that your item(s) was shipped back to us within the required time-frame.

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